---
title: How A German Beauty Brand Increased CRM Registrations & Conversions
description: Increasing CRM Registrations & E-Commerce Conversions for Hair & Beauty Brand. Personalization & Customer Journey Optimization.
image: https://home.breinify.ai/hubfs/stories-henkel.png
---

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# How A German Beauty Brand Increased CRM Registrations & Conversions

[Customer Stories](https://home.breinify.ai/learn/topic/customer-stories) • May 15, 2024 • Written by: Diane Keng

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## The Problem

Our customer is one of the largest brands in the hair and beauty care industry globally. They have a large amount of website traffic and were eager to prioritize e-commerce by focusing on:

- Collecting first party data
- Growing their CRM by leveraging website traffic 
- Increasing e-commerce conversions with more clicks on their “Buy Now” button

## Results

In the first 30 days we activated 4 new use cases and in just 5 months, we launched 15 AI-driven campaigns which had the following results:

- We agreed on a minimum of 30% increase for CRM new registrations above baseline
- Breinify exceeded expectations with new account registrations having an increase of 105%
- There was a 30% increase in CRM registrations
- There was an 80% increase in e-commerce traffic from “Buy Now” clicks in articles
- Breinify experiences accounted for 44% of all page visits to CRM registration

## Breinify's Solution

In 5 months we activated 4 new use cases and launched 15 AI-driven campaigns that included:

- Dynamic content for banners, pop-ups and footers on the home-page to drive optimize conversions to account registration. 
- Predictive website experiences that account for consumer journey patterns, time of day/week and localized weather
- Light gamification on new product banners to encourage engagement

Across the website, there are “Buy Now” buttons which link to third-party retailers or their own e-commerce website to purchase products. The buttons are often embedded in their blog style articles on beauty and haircare. We help increase traffic to their e-commerce site by: 

- Ensuring e-commerce product links have the same design as other external links
- Placing dynamic product links that prioritized direct-to-consumer channels where possible
- Making sure the consumer experience wasn’t impacted by any dynamic changes to the website

To learn more about how we can help brands in the beauty & personal care industry or how your brand could benefit from personalization, [get in touch with us](https://home.breinify.ai/lets-talk)!

### Ready to transform your digital personalization with incredible speed?

[Get Started](https://home.breinify.ai/lets-talk)

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[mailto:diane@breinify.ai](mailto:diane@breinify.ai) <https://www.linkedin.com/in/dianekeng/> <https://twitter.com/dianekeng?lang=en> <https://www.breinify.ai/>

###### Diane Keng

CEO & Co-Founder @ Breinify   
Forbes 30 Under 30 for Enterprise Technology

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